FAQs

Can my family come to the clinic to be seen?

Current and retired City employees enrolled in the City BCBS insurance plan can be seen here. Any family members of current or retired City employees enrolled in the City insurance plan can also be seen here. New employees must wait the introductory period before taking advantage of the clinic and insurance plan.

Where should I go if the clinic is not open?

If you need medical attention when the clinic is closed, please call your primary care provider, or check the Blue KC Provider Directory for an approved urgent/retail health center. If you are in need of immediate medical attention, go to the nearest emergency room or call 911. 

Can I just walk in to be seen?

Yes, but you will not be guaranteed a time slot, and if we are booked, you may not be able to be seen.

Do I have to make an appointment to be seen?

No, but it will guarantee you a time slot. We recommend you make an appointment.

Is there a copay to be seen here?

No, but if you visit any regular retail Take Care Clinic, you will be required to pay any necessary copays.

Is going to the ER faster than using the clinic?

There is generally only a short wait at the clinic. If you are in need of immediate medical attention you should go to an ER or call 911. However, using the ER for a condition that could be treated at the clinic will cost you hundreds of dollars out of pocket, where as the clinic is free to enrolled employees, retirees and family members.

Does the nurse practitioner prescribe medications?

Yes, the nurse practitioner will prescribe medications as she finds clinically appropriate.

What are the clinic hours?

Monday – Friday: 7:30 a.m. – 1:30 p.m. and 2:30 p.m. – 4:00 p.m. (closed 1:30 p.m. – 2:30 p.m.)
Saturday: 9:00 a.m. – 1:00 p.m.

What is the clinic phone number?

816-513-6001

Can the nurse practitioner refill my “chronic” medication?

Yes, but it is not guaranteed, and she will refill only for a max of three days. You must set up a “medication refill” visit and bring your most recent bottle of the requested medication.

  1. If you do not bring the bottle in, you will not get it re-filled.
  2. If the bottle is severely expired, then you won’t get a refill.
  3. Depending on what the medication is, your request may be denied.

What can the nurse practitioner see me for?

She can see you for problems such as ear infections, sinus infections, bronchitis, eye infections, PAP smears, sports physicals, regular physicals and more.

Can I go to the Kansas City Health Care Trust Employee Clinic for my chronic needs, (such as diabetes, thyroid, fibromyalgia, asthma, etc.) instead of going to my regular provider?

No, we do not replace your regular provider and do not manage any chronic conditions or acute exacerbations of chronic conditions. We recommend that you keep your regular doctor apprised of anything you have done here, including lab results.

Can I have blood work drawn here?

Yes, if the nurse practitioner feels the need to draw blood, it can be done here. If your regular provider needs blood work on you, you may bring in the prescription for the blood work or a completed lab requisition with your provider’s signature. Just set up a “nurse only” appointment. The lab results will go directly to your regular provider.

Can I just come in and get my blood pressure checked?

Yes, walk-ins are welcome. We encourage anyone with a diagnosis of hypertension to have your blood pressure checked regularly and share the readings with your regular physician for ongoing treatment.